Refunds and cancellation

Nelkira is free to use today, so there is nothing to refund and nothing to cancel. This page exists so that the answer is written down before it is needed, rather than invented when someone asks.

While it is free

You owe us nothing. Stop using it whenever you like by uninstalling it. No notice, no account to close, no card on file to worry about.

If we ever charge

These are the terms we commit to now, for whenever that day comes:

• We will not start charging you for something you are already using without at least 30 days’ notice.
• Fourteen days to change your mind. A refund in full on any first payment, for any reason, within 14 days.
• Cancel whenever you like. Service runs to the end of the period you paid for, and does not renew after that.
• If we break it, you get your money back. Where a fault makes the service unusable for a sustained period and we cannot fix it, we refund that period without argument.
• Nothing you installed stops working because you stopped paying for machines connecting on your own network or your own relay. What a subscription would buy is the relay service we run, not permission for your computers to talk to each other.

Your legal rights

Consumers in many countries have a right to cancel distance contracts and a right to a remedy when something is not as described. Nothing here reduces those rights. See the Terms of Service.

Asking

Write to hello@nelkira.com and say what you paid for and what went wrong. We would rather refund someone who is unhappy than keep the money and the argument.