Guide
Switching from another remote-desktop tool: what to expect
What stays the same, what is different, and what is not done yet. No product is named here, and nothing is compared.
What stays the same
A number on each PC
Install Nelkira on each PC you support. Each one shows a nine-digit number and a password for the person there to read to you.
A yes, or a password
Leave the password blank and the person at the PC is asked to allow you; with no answer in 60 seconds, the connection is turned away. Type the password and you go straight in.
No port forwarding
A session tries the local network and a relay at the same time and keeps whichever answers first. Where a firewall refuses a direct path, the session goes through a relay on port 443.
A phone client
Nelkira Go runs in the phone’s browser at nelkira.com/app, with nothing to install from a store.
What is different
The record stays on the PC that was reached
Who connected, how they got in, when it ended, which files moved and their names. Never the content: no clipboard text, no keystrokes, no screenshots.
Said plainly: a plain file on that PC, not tamper-evident yet.
Free, with nothing counted
Every feature, every PC, every session. Nothing is billed automatically, ever. How it stays that way.
A relay you can run yourself
Today Nelkira’s relay is in Mumbai, India. Your own relay is one script on a Linux box; the self-hosting guide says how.
Said plainly: Sign-up, downloads and updates still come from nelkira.com.
A sign on the PC that was reached
An amber ‘Screen shared’ sign sits at the bottom right of their screen while someone is connected, except on Windows’ lock, sign-in, Ctrl+Alt+Del and administrator-prompt screens.
What is not done yet
- No chat and no file window: files move by copy and paste.
- Linux (and macOS, when it is offered) is a viewer: it reaches Windows PCs and cannot be reached itself.
- The installer is not code-signed, so Windows asks before it runs.
- No certification is claimed.
The full list, with each limit beside the claim it belongs to, is on the security page.
Moving over, step by step
Install on each PC
One file for both sides, from the download page. Setup asks one question; choose No unless your IT team told you Yes.
Write down the numbers
Each PC’s nine-digit number stays with it. Keep your own list, or create an account to keep the list of PCs you installed from it.
Connect, and remember where you can
Type the number. Tick Remember when you connect with the password and your device can come back without it: not while someone at that PC has pressed Stop sharing, and not at all once they forget remembered devices.
Three questions
Does the person I help need an account?
No. They install the same file and read you the number and the password.
Can I keep my current tool beside it?
Yes. Nothing is removed. On a PC set up for access when nobody is there, Setup changes one Windows setting for Ctrl+Alt+Del, and uninstalling puts it back.
Where do I check what it does?
The How it works page lists what a session can do, and the security statement is the formal wording.